21700 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how the 21700 platform collects, uses, stores, and protects your personal information. Please read this document carefully before using our services.
Updated: January 2026 | Applies to all registered 21700 users in Malaysia
What information does this platform collect?
When you register and use the 21700 platform, we collect several categories of information to ensure a smooth, secure, and personalised user experience. This collection of information is necessary for us to operate our services effectively.
Username, email address, phone number, date of birth, and any other information you provide when registering or updating your 21700 account profile.
Transaction details in Malaysian Ringgit (RM/MYR), payment methods used, and deposit or withdrawal history. Full account numbers are not stored directly by the platform.
Device type, operating system, browser type, IP address, and language settings. This information helps us optimise how the platform displays on your smartphone and computer.
Pages visited, session duration, features used, button clicks, and navigation patterns. This data is used to improve the user experience and identify areas for enhancement.
How is your information used?
21700 uses collected information only for legitimate purposes necessary to operate the platform. We do not sell your personal information to any third party for marketing purposes.
- Account management and identity verification — ensuring that only the verified account owner can access and manage their account on the 21700 platform.
- Financial transaction processing — to securely and efficiently process deposits and withdrawals in Malaysian Ringgit (RM), and to maintain transaction records for users' reference.
- Platform improvements — to analyse usage patterns and improve the platform's interface, speed, and features for a better overall experience.
- Customer support — to enable the 21700 support team to assist you more effectively when you reach out with enquiries or technical issues.
- Security & fraud prevention — detecting suspicious activity, protecting the platform from abuse, and ensuring all users operate in a safe environment.
How does the platform use cookies and tracking?
The 21700 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our website.
Required for core platform operations such as login sessions, language preferences, and account settings. Cannot be disabled.
Helps us understand how users interact with the platform for internal improvement purposes. Data is collected in aggregate and does not identify individuals.
Used to detect and prevent fraudulent activity, and to verify that account access is legitimate at each session.
You can manage your cookie settings through your browser. However, disabling functional cookies may affect your ability to use certain platform features in full.
Data storage, security, and third-party sharing
Data security and storage
All personal information collected by 21700 is stored on servers protected to industry security standards. We use SSL encryption to secure all communications between your browser and our servers. Sensitive data such as passwords is stored in encrypted form and cannot be read directly by any platform personnel.
Data retention periods vary depending on the type of information. Active account data is retained for as long as your account remains active. Following account closure, certain information may be retained for the period required by law or audit obligations.
Third-party sharing
21700 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment providers — MYR transaction information is shared with authorised payment processors to complete deposits and withdrawals.
- Technical service providers — third parties that assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
- Legal requirements — where required by court order or the relevant authorities, we may be obligated to disclose certain information in accordance with applicable law.
Your rights as a 21700 platform user
As a 21700 user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights.
You have the right to know what personal information we hold about you and how it is used. Contact our support team to request a copy of your data.
If the information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account settings.
You may request to close your account and delete your personal data, subject to applicable legal retention requirements. Contact the 21700 support team to initiate this process.
For any enquiries regarding this Privacy Policy, data access requests, corrections, or account deletion, please contact our support team at [email protected]. You can also visit FAQ page us for quick answers to common questions.
21700 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an on-platform notice. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
Have questions about your privacy?
The 21700 support team is ready to assist you with any enquiries related to data protection and account privacy.