Help Centre
21700 FAQ — All Your Answers in One Place
Not sure where to start? We've compiled the questions Malaysian 21700 users ask most — from registration and deposits to game types and account security. Scroll down to find your answers.
How to Register
Secure Login
Mobile Access
MYR Deposits & Withdrawals
Live Casino
Sports Betting
Account Security
Customer Support
How to Register
Secure Login
Mobile Access
MYR Deposits & Withdrawals
Live Casino
Sports Betting
Account Security
Customer Support
Frequently asked questions
Click on any question to read the full answer. Can't find what you're looking for? Contact our support team directly.
Registration & Login
Visit the page Register and fill in the short form with your username, email, phone number and password. Verify your account via the link or code sent to your email or SMS. The whole process takes less than 3 minutes.
Click the "Forgot Password" link on the page Login and enter your registered email address. We'll send a password reset link to that email. Check your spam folder if it doesn't arrive within a few minutes.
No, each individual is only permitted to hold one 21700 account. Creating multiple accounts violates our terms of use and may result in all associated accounts being permanently suspended.
Mobile Access
Yes, the 21700 platform is fully optimised for mobile browsers on both Android and iOS devices. You can also download our app from the Download App for a faster, smoother experience. All features including deposits, withdrawals and games are fully available on mobile.
Yes, 21700 is purpose-built with a full Malay-language interface for Malaysian users. All navigation menus, buttons, notifications and account information are displayed in clear, easy-to-understand Bahasa Melayu.
Game Types
21700 offers a wide range of entertainment categories, including Live Casino with real dealers, Sports Betting covering football, cricket and badminton, multi-theme slots, and card and table games. All categories are accessible from a single account — no separate registration required.
Yes, the Live Matches at 21700 lets you place bets while a match is in progress, with odds updated in real time. This covers local and international football leagues, cricket, tennis and many more popular sports.
Deposits, Withdrawals & Payments
21700 supports a range of local Malaysian payment methods, including internet banking transfers, local e-wallets such as Touch 'n Go eWallet and GrabPay, and other options popular among Malaysian users. All transactions are processed in Malaysian Ringgit (RM).
Most withdrawal requests at 21700 are processed within 1 to 24 business hours, depending on your chosen method and security checks. Make sure your bank account details are accurate and up to date to avoid delays. Deposits are typically processed instantly.
Account Security & Support
The 21700 platform uses SSL encryption to protect all personal data and financial transactions. Users are also encouraged to use a strong, unique password and never share their login credentials with anyone. We continuously monitor account activity to detect any suspicious behaviour.
You can reach the 21700 customer support team by email at [email protected]. We operate around the clock to assist you with technical issues, account enquiries, or payment-related concerns. Feel free to write to us in either Malay or English.
21700 is committed to responsible gaming. Our platform provides self-control tools such as deposit limits, cool-off periods and self-exclusion options to help users manage their activity. Visit the Responsible Gaming for more information and guidance.
Still have questions?
Register a 21700 account and enjoy access to live support, casino, sports and exclusive promotions for Malaysian players.